Psychologist and business coach Tatyana Savelyeva decided to inspect the work of the staff of the Nizhnekamsk Central Regional Multi-profile Hospital. Accompanied by psychologists, she will evaluate the working results of the staff during psychological trainings.
Tatiana Savelyeva came from Kazan every month for four days from August, 2018. She teaches physicians and nurses to manage their emotions and to deal with stress. Work-shops were held within the framework of the Republican project "Friendly polyclinic – Tatarstan standard".
"Almost 70% of physicians and nurses working in the reception rooms have visited my classes. First of all, we look at the work with newly admitted patients and how it meets the standards of customer-oriented service.The hospital staff visited my classes, have been trained. Our task is to see how they use the speech modules and algorithms that were presented to them in the training. Whether they are polite, tactful, punctual, whether they work with their patients from the standpoint of ethics, which they have learned during six months of training", - said Tatiana Savelyeva.