According to the protocol, the lectures were conducted by the heads of nursing services.
Senior nurse of the Infectious diseases department Luisa Valentinovna Suleymanova revealed the topic "Peculiarities of communication with different categories of citizens. Speech modules in communication with patients, visitors, and colleagues." The specialist drew the staff's attention to the importance of a friendly tone, patience, and simple phrases that help reduce patients' anxiety.
The lecture " Personal hygiene of patients. Sanitary treatment of patients " was conducted by the senior nurse of the therapeutic department Valentina Stepanovna garifullina. The lecturer noted the key stages of the treatment of bedridden patients and the rules for the use of antiseptics, recalling that cleanliness is the basis of safety.