Municipal Polyclinic № 18 is a pilot platform. The project «Friendly polyclinic» is implemented in healthcare institutions after the instructions of TR President Rustam Minnikhanov. Predominant purpose of the project is the rising of accessibility of medical care. Its implementation during two years will raise satisfaction of patients by medical care, productivity of staff, will refine accessibility and quality of medical care and will frame comfortable conditions for patients in polyclinic.